Magus Modular screen issue

OWL Magus
#1

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Hi everyone I’m very excited to have received my Magus Modular in the last week and finally patched it in today. Unfortunately though the screen is not working. I left the device on for a couple of hours after first powering it on and when I returned the screen had kind of “scrambled”. Now every time I power cycle or reset the device all I get is this parameter q screen. None of the buttons do anything except for the bottom right which when I hold it cycles through what looks like a broken menu at high speed.

Anyone seen anything like this before? Is there a way to reset the screen? Powering off doesn’t seem to be enough. Any other help or advice greatly appreciated! :slight_smile:

Cheers in advance,

Dan

#2

It sounds like it is maybe an issue with the encoders, or the co-processor that handles them.

If you go to the patch library, click the Device tab, then do Device Reset, does that help?

#3

Hi,

Thanks for the prompt reply. I’ve tried running reset device from the device page on the web application - but it’s no different to power cycling the device.

I suppose I could try removing the module and re-seating all of the connections on the back. Would that be worth doing? If so, any advice for what I might look out for there?

Dan

#4

I know almost nothing about electronics, but I’ve done what I can and re-seated the module and all of the connections on the back, but it’s no better I’m afraid. If it’s looking like a hardware issue then there’s nothing much I can do about that and will need to send it back to you I guess. What’s the best way to do that please?

#5

PM me to arrange a return please